Not your typical self storage review… I was waiting in the lobby of the establishment across the street to buy some boxes when who I can only assume was the o... Read More

Not your typical self storage review… I was waiting in the lobby of the establishment across the street to buy some boxes when who I can only assume was the only employee on at the time locked the door from the outside, got in his car, and drove away. Thinking that Factoria Security Self Storage was affiliated with the establishment I was locked inside, I called and requested help. I later found out that the two businesses are separate entities, but that didn’t stop Cork, the assistant manager at Factoria Security Self Storage, from coming across the street to help me out. He then spent the next hour of his time trying to get me out of the building, offering phone numbers to call, making calls himself, offering ways to try and get out of the building, whatever he could do. Thanks to Cork’s help, I did get out, but I still needed boxes. I asked Cork if Factoria Security Self Storage sold boxes - they do, but he gave me a few at no cost for my troubles. I’m forever loyal to Factoria Security Self Storage for all moving and storage needs. These guys know how to take care of people. Thanks a bunch, Cork!

This was one of the best customer experiences I’ve had. Ben was phenomenal and patient. I’d reserved a large unit but wasn’t really sure what it would loo... Read More

This was one of the best customer experiences I’ve had. Ben was phenomenal and patient. I’d reserved a large unit but wasn’t really sure what it would look like so he showed me three different units at different rates. Ended up getting a unit that was less than I anticipated paying which was great. He chatted with me and had me out quickly with my access code and key lock. The storage itself feels safe, in a nice area and I like that you drive up and have secure access with the garage closing right behind. They also offer elevator access and trolleys to help with your stuff!

Ben and Cork are wonderful to work with, very respectful to the customers and making the transition to storage as easy as possible.

First of all, Cort is great. The facility is very secure and clean. I did have a problem with renting a Uhaul from them to move in and out. That’s why I’m n... Read More

First of all, Cort is great. The facility is very secure and clean. I did have a problem with renting a Uhaul from them to move in and out. That’s why I’m not giving 5 stars. When the truck rental was not honored (once no one was in the office at pickup and second was the earlier renter didn’t return the truck on time) Cort helped me find one in Kirkland. I would def have storage here again just not use their truck rental.

Very knowledgeable professionals. Superior customer service. Truly exceeded my expectations. Highest recommendation.

I received great customer service from Factoria Security Self Storage, from moving in (when they walked me through a lot of options as my needs changed) to bein... Read More

I received great customer service from Factoria Security Self Storage, from moving in (when they walked me through a lot of options as my needs changed) to being really flexible with help. They were courteous and really responsive. The facility is nice and clean, and the temperature controls are great for preserving important stuff. Thanks!

Never had an issue, very accomodating. Prices are high but they are market rate currently, it's just Seattle prices.

If you ever need a place to store your personal items, this is the place to put them. I love the fact that you can drive into the storage facility and safely pa... Read More

If you ever need a place to store your personal items, this is the place to put them. I love the fact that you can drive into the storage facility and safely pack or unpack your things. It may be raining and cold outside but at least you and your things stay dry. I really appreciate the staff at the factorial location, whether in person or on the phone, they were always friendly, accommodating, and knowledgeable. Knowing that my personal things were safely stored in a clean and dry spot, I definitely recommend this spot to everyone.

Rented Two units at this facility over the past 5 years. Ben and Cork are the core of this excellent storage facility. No spiders. No insects. Temperature contr... Read More

Rented Two units at this facility over the past 5 years. Ben and Cork are the core of this excellent storage facility. No spiders. No insects. Temperature controlled. Indoor so you can drive your car/truck inside and move your goods without concern for the weather. Super service and really convenient 24-hour well-lighted access. They are almost always full because once you sign up, you rarely want to leave! If you are looking for a place to store your things, stop by and get a tour. I think you will like it!

Rented a Uhaul van from here. The gentlemen that works here is awesome!!! He got me in and out and when I went to drop it off, I was gone in a breeze. He even l... Read More

Rented a Uhaul van from here. The gentlemen that works here is awesome!!! He got me in and out and when I went to drop it off, I was gone in a breeze. He even let me park there for free which in the Seattle surrounding area, they don’t let you ?. No problems no issues, and great customer service! I will be using this location only from now on!

Rented a Uhaul van from here. The gentlemen that works here is awesome!!! He got me in and out and when I went to drop it off, I was gone in a breeze. He even l... Read More

Rented a Uhaul van from here. The gentlemen that works here is awesome!!! He got me in and out and when I went to drop it off, I was gone in a breeze. He even let me park there for free which in the Seattle surrounding area, they don’t let you ?. No problems no issues, and great customer service! I will be using this location only from now on!

Rented Uhaul for 8 hours on a Friday, returned it, no frills very smooth experience. The guy in front was super nice and friendly, and we had a good time (or as... Read More

Rented Uhaul for 8 hours on a Friday, returned it, no frills very smooth experience. The guy in front was super nice and friendly, and we had a good time (or as good as it gets with moving and all).

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage. Ben was compassionate that he had no more units available, and ... Read More

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage. Ben was compassionate that he had no more units available, and went above and beyond by reserving a space for me at Kirkland Way Storage. I understand he didn't have to do this for me, but it was such a time saver and made it one less process for me. They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity.

I rent a storage unit and regularly rent Uhaul vehicles at Factoria Security Self Storage. I appreciate that I am always treated with kindness and respect by th... Read More

I rent a storage unit and regularly rent Uhaul vehicles at Factoria Security Self Storage. I appreciate that I am always treated with kindness and respect by the staff here, and they are up-front with everything I need to know. The facilities are clean, and I have felt safe being there solo after hours, which is especially important to me as a woman. No creepy vibes. Just get what I need done! I'm grateful to them for making my move smoother!