Frequently Asked Questions (F.A.Q.)

Urban Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our Self Storage Professionals.

How long do I have to sign up for?
When can I get to my belongings?
How much notice must be given when I move out?
Do you offer a mover?
How can I make a payment?
What sizes do you have and how much do they cost?
How do I calculate how much storage space to rent?
What forms of payment do you accept?

How long do I have to sign up for?
We offer month to month leases, meaning no contracts and no commitment.

When can I get to my belongings?
Our facilities are Open 7 Days a week. Office and access vary by location. Please visit the location nearest you for Office and Access hours.

How much notice must be given when I move out?
We require no notice to move out, we simply have you come to the office and full details on the vacating policy will be provided for you at the time of Move-In.

Do you offer a mover?
We are an excellent resource for local movers, contact your local facility so we can best serve you!

How can I make a payment?
Payments can be processed by mail, in person or through our website. You may also arrange to have payment be automatically deducted from your credit card. Please ask your manager about this feature.

What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet you needs. Unit sizes and prices vary by location. Please contact a facility near you for available sizes and prices.

How do I calculate how much storage space to rent?
Our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.

What forms of payment do you accept?
We accept major credit/debit cards, checks, and cash.